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Daotec provides 0800 numbers in various countries:
Australia, Austria, Belgium, Brazil, Canada, Check Republic, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea (South), Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Africa, Slovak Rep., Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, UK, USA and others.
Marketing Numbers are a range of telephone numbers available to businesses of all sizes. These numbers provide many benefits to companies including the perception of a larger presence within the UK, enhancing existing customer relationships, increasing new business and also providing revenue.
One of the most widely recognized marketing numbers is the 0800 toll free Telephone Number:
Toll free, local and national rate numbers are generally used to support marketing activities, promotional campaigns and customer loyalty programmes, as well as for customer service call centres.
How to get connected
Marketing numbers can be quickly and easily set up without the need for installing equipment. All that’s needed from you is a telephone number where all the calls will be routed to (e.g. head office, telesales office, customer services centre etc.).
What is a toll free number?
- A toll free number is a telephone service where the entire cost of the call is paid for by the called-party, so that the call is free to the caller.
Why use a toll free number?
- Companies use toll free numbers as part of wider marketing campaigns, to attract new customers or 'care line' for existing customers who require information or have a problem or complaint.
First Contact - Research has shown that consumers are more likely to respond to an advertisement if it contains a toll free number - and that initial contact is widely regarded as the most important step in making a sale.
Customer Care - If a customer wants to make a complaint and can do so via a toll free number, they are likely to feel that someone wants to listen - that the organization is in fact encouraging them to air their views. That alone is likely to reduce their antagonism towards the company. It is a fact that a customer who has made a complaint and had it satisfactorily dealt with is likely to be more loyal than someone who has never complained.
Virtual size - Toll free numbers, like other marketing numbers, have the advantage of not being geographically specific, unlike ordinary UK 01 or 02 telephone numbers. This means that even a very small company can give the impression of being a national organization, enabling it to compete with businesses much larger than itself.
Customers are already voting with their dialling fingers: 61% of UK consumers are more likely to call a company with a Toll free number than a comparable competitor that does not have one. In today's increasingly competitive business environment, that's a statistic that no one can afford to ignore."
"89% of people become frustrated when they call a company and are held in a queue while the call is costing them money"
"73% of people have actually hung up a call to a company rather than run up a peak rate phone bill"
"50% of UK press advertisements offer a normal telephone number for customers to respond, compared to around a third with a Toll free number" Direct Marketing Association Census
The Business Case for using a Toll free number
Correctly used a toll free number makes compelling business sense, it is however essential to consider it as part of your entire business strategy in order to maximize their effectiveness.
Increasing new business
As the results of a survey demonstrate, a toll free number represents a strong incentive for customers to contact you over your competitors. It has been estimated that the addition of a toll free number to an advertisement can improve response by up to 185%. This means it can help to improve the efficiency and effectiveness of all your other marketing activities.
Retaining Customers
A Toll free number encourages existing customers to keep in contact and demonstrates that your business is focused on their needs. This helps build strong, lasting relationships.
Capturing Customer Information
The more calls you receive, the more information you can glean about your existing customers and your prospects, and the more feedback you can receive about all your business activities. Toll free numbers can be used to help build an invaluable database of your marketplace that will help you identify new opportunities and pave the way for new sales to old customers.
How to effectively use your Toll free number
If you acquire a new Toll free number, you must tell people about it. Consider launching it to your target audience via an advertising or direct mail campaign. Factor it into the cost for all these types of marketing activities - it will increase their overall effectiveness.
Consider a letter to all your existing customers advising them of the new number and inviting them to contact you to receive information about new products, or if they have any questions about their accounts.
You can use a Toll free number to mount a particular marketing campaign or launch a new service. Creative use of Toll free numbers can generate widespread interest and good PR for your company or your product. Consider, for example a competition with a Toll free response line advertised in your local press.
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