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Interactive Voice Response (IVR) systems play a significant role in providing efficient customer service. Properly implemented, IVR systems can increase customer satisfaction, lower costs and offer new services.
Whether you are looking to build your own IVR application or buy a custom solution, you've come to the right place. DaoTec provides leading technology and services for Computer Telephony Software solutions.
The DaoTel™ IVR Platform is a flexible and reliable system for any IVR application - with a proven track record of successful and satisfying deployments by DaoTec and our customers since 2000.
The DaoTel IVR platform seamlessly integrates with existing telephony and web-based infrastructure and is available as a hosted service or as a turnkey solution
The DaoTel™ IVR Platform is a flexible and reliable system for any IVR application - with a proven track record of successful and satisfying deployments by DaoTec and our customers since 2000.
The DaoTel IVR platform seamlessly integrates with existing telephony and web-based infrastructure and is available as a hosted service or as a turnkey solution
Features:
- Automated Audio prompt and Text-to-speech output
- Touch-tone or Voice driven caller input
- Inbound and outbound calls
- State of the art call control including call transfers
- Complete call recording capabilities
- Multilingual Voice Recognition
- Text-to-speech
- Multiparty call conferencing
- UNIX based system
- E1, T1, ISDN, SIP, H323 and SS7 telephony support
- Web-based DaoWeb Application Manager
- Web-based DaoBill Report Manager
- Web-based DaoBill Real-time Logger
- Web-based DaoBill Real-time Debugger
- Application monitoring and alerting
- Server monitoring and alerting
- Multiparty call conferencing
- Fully UNIX based Server
Summary of DaoTel IVR Platform advantages:
The DaoTel V3 IVR systems are available today and have been chosen by customers world wide, from global market leaders to small start-ups to bring their voice applications to market. Those enterprises chose the DaoTel IVR systems in large part because it:
- · Supports all of the classic features of IVR - audio playback and record, touch-tone entry, multilingual speech recognition, inbound and outbound call routing, and call center integration.
- · Easy integration into existing solutions - re-leveraging these existing investments helps keep your total cost of ownership low and everybody happy.
- · Is based entirely on carrier grade equipment - so you can trust the solutions provided.
- · Combines these advantages in caller satisfaction, reduced cost, and open extendibility to deliver a return on investment your executives, directors, and shareholders will love.
With a proven ability to support thousands of ports and millions of calls daily, you can count on the DaoTel IVR platform to handle the most mission critical IVR voice application reliability requirements around.
You can get a DaoTel IVR Platform proposal today...
The DaoTel IVR Platform can be custom configured and priced for your enterprise needs by one of our employees. For more information or pricing, just use one of the links in the menu at the top of the page to contact them now.
IVR outbound solutions from Daotec include:
Automated voice broadcasting applications:
- Special offers & incentives
- Notification of upcoming events
- New service offerings
- Customer and company updates
- Invitations
- Membership renewals
- Subscription renewals
- Warrantee renewals
- Automated appointment reminders
- Consumer information
- Customer preferences data
- Election polling and reminders to vote
- Petitions and citizen polling
- Customer satisfaction surveys
- Employee benefit surveys
- Market research surveys
0800 (toll free) or 0900 (premium rate) solutions from Daotec include:
Custom-built automated solutions on toll free or premium rate numbers:
- Product Information Lines
- Sweepstakes, Contests and Promotions
- Sampling and Coupon Programs
- Customer Lead Capture/Transcription
- Direct Response Programs
- Custom Call Routing
- Dealer Locators
- Information Lines
- Order Lines
- Account Status/Shipment Tracking
- Sales Force Automation
- Customer Survey Lines
- Employee Testing/Studies
- Market Research
- and many others
IVR and Web action - a growing field
Internet Applications
A strongly growing part of our business is the development of IVR to Web applications. Integrating these applications with our IVR capabilities and existing hardware platforms has allowed us to create a new breed of software programs. These applications allow visitors to interact with databases and computer networks without the need to purchase or install any new computer software.
The engine behind this application is fully scalable to allow customization of the many other potential services. Some examples of these services include our payment system DaoPay, live bets via phone, automated information services and other.
Multilingual features
Daotec, as a European company is familiar with many languages. We can supply you “out of the box” with projects in:
English
German
Spanish
French
Russian
Arabic
Mandarin
Cantonese
Any other languages on request.
Digital Voice Recordings
Daotec uses latest digital technology to custom record voice prompts, providing you with the most professional program available. Daotec can also convert existing voice files and load them onto our servers, as well as custom on-hold music or company or promotional information.
Text-to-Speech
DaoTec’s DaoTel system can convert text from a database or outside sources into voice files for callers to listen to.
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